How much does shipping cost within the United States?

We offer Free Standard US Shipping ($0.00) on all orders delivered within the United States, with no minimum purchase requirement.

What are your order processing and delivery timeframes?

• Daily Order Cut-off Time: 8:00 PM EST (Eastern Standard Time)
• Order Processing Time: 1–3 business days (Monday–Friday)
• Standard Transit Time (USPS): 5–8 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–11 business days

How do I track my order?

Once your package has shipped (following our 1–3 business day handling window), you will receive an automated shipping confirmation email containing a tracking link to monitor delivery progress online in real time.

What is your return policy?

We provide a 30 calendar day return window starting from the date of physical delivery. Returned items must be unused, unworn, and in original packaging. We charge $0.00 restocking fees.

Can I cancel my order?

Orders may be cancelled within a 12-hour window after placement. After 12 hours, orders enter active warehouse fulfillment and cannot be cancelled before dispatch. Contact info@lozenzastudio.com immediately for cancellation requests.

How do I start a return and obtain the return address?

To initiate a return, contact customer care at info@lozenzastudio.com within 30 days of delivery. Upon approval, our team will provide return authorization and the designated warehouse return routing instructions.

*Important: Our registered business office in Junction City, Kansas is strictly an administrative facility and CANNOT receive or process physical product returns. Unsolicited shipments sent to Kansas will be rejected.

What if my item arrives damaged, defective, or incorrect?

Contact us within 30 days of delivery with your order number and photos of the item/packaging. Upon verification, Lozenza Studio will cover all return shipping costs and arrange a full refund or replacement.

When will my refund be issued?

Once your return parcel is received and inspected at our logistics facility, approved refunds are processed within 7–10 business days back to your original payment method.

Which payment methods do you accept?

We accept major payment options displayed at checkout, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.

What are your customer support hours?

Our support team is available Monday – Friday: 9:00 AM – 5:00 PM EST (Closed Saturday & Sunday). You can reach us via email at info@lozenzastudio.com.

IMPORTANT NOTICE REGARDING PRODUCT RETURNS

Our registered business office in Junction City, Kansas is strictly an administrative office and CANNOT receive or process physical product returns.

Please do not send return packages to our Kansas administrative address. All returns must be requested and pre-authorized via email at info@lozenzastudio.com to receive official return instructions and authorized warehouse routing details upon request.

Lozenza Studio

Customer Care Email: info@lozenzastudio.com

Support Hours: Mon–Fri: 9:00 AM – 5:00 PM EST | Daily Cutoff: 8:00 PM EST

© 2026 Lozenza Studio. All rights reserved.