Contact information
Contact Information
Last Updated: September 2026
Have a question about your order, product specifications, shipping status, or need to initiate a return? At Lozenza Studio, our dedicated customer service team is here to provide you with prompt and attentive support.
Customer Care
Email Support:
info@lozenzastudio.com
Official Website:
www.lozenzastudio.com
We respond to all customer email inquiries within 24 to 48 business hours. Please include your order number for faster service.
Support Hours & Cutoff
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday & Sunday: Closed
Daily Order Cutoff: 8:00 PM EST
Messages sent during non-business hours or federal holidays will be reviewed on the following business day.
IMPORTANT NOTICE REGARDING PRODUCT RETURNS
Our registered office in Junction City, Kansas is strictly an administrative facility and CANNOT accept or process physical product returns.
Please do not send return packages to our Kansas administrative address. All returns must be requested and pre-authorized via email at info@lozenzastudio.com to receive official authorization and routing details for our designated fulfillment return facility.
Company Details & Addresses
Store Name: Lozenza Studio
Official Website: www.lozenzastudio.com
Customer Service Email: info@lozenzastudio.com
Registered Address
Lozenza Studio
1106 W Ash St
Junction City, KS 66441
United States
(Administrative Office — Not a Return Address!)
Product Return Address
Issued Upon Authorization
Contact info@lozenzastudio.com for authorized return instructions.
(Pre-approval mandatory before shipping)
© 2026 Lozenza Studio. All rights reserved.