Refund & Return Policy

Last Updated: August 2026

At Lozenza Studio (www.lozenzastudio.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in full accordance with applicable United States federal and state consumer protection laws.

Return Policy Overview

1. Returns, Exchanges & Restocking Fees

You may request a return within 30 days of delivery. To initiate a return, please contact our customer service team at info@lozenzastudio.com.

• Return Shipping Costs: Return shipping costs are the responsibility of the customer, except where the item is defective, damaged, incorrect, or not as described. In such cases, Lozenza Studio will cover all return shipping costs.
• Restocking Fees: We do not charge any restocking fees ($0.00).
• Exchanges & Modifications: We accept exchanges. If you wish to modify or exchange your order, please contact customer service prior to our daily cutoff time at 8:00 PM EST.

2. Order Cancellations

Orders may be cancelled within 12 hours of placement. After this 12-hour window, orders may have already entered active warehouse fulfillment and cannot be cancelled. To request an immediate cancellation, please contact us right away at info@lozenzastudio.com.

3. Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 30 days of delivery at info@lozenzastudio.com and provide the following information:

• Your order number
• Clear photos of the item and packaging showing the defect or damage
• A brief description of the issue

Upon verification, we will arrange a return, exchange, or replacement at no additional cost to you.

4. Refunds & Consumer Rights Notice

Refund Timeline: Once your return is received and inspected at our logistics center, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days and applied to your original payment method. If you have not received your refund after this period, please check with your bank or card provider before contacting us.

Consumer Rights Notice: Nothing in this policy limits or excludes your statutory rights under applicable United States federal and state consumer protection laws. Under Federal Trade Commission (FTC) guidelines and applicable state consumer statutes, you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality.

Company Details & Contact Information