Shipping policy
Shipping Policy
Last Updated: August 2026
At Lozenza Studio (www.lozenzastudio.com), we are committed to providing reliable, transparent, and efficient shipping for all orders. This website is intended for customers in the United States, and all orders are processed and shipped to deliver a smooth and dependable shopping experience.
FREE STANDARD US SHIPPING ON ALL ORDERS — NO MINIMUM SPEND REQUIRED
1. Processing & Delivery Timeframes
| Stage / Option | Timeframe & Details |
|---|---|
| Standard US Shipping Cost | Free ($0.00) on all US orders |
| Daily Order Cut-off Time | 8:00 PM EST (Eastern Standard Time) |
| Order Processing Time | 1–3 Business Days (Monday–Friday) |
| Standard Shipping Transit Time (USPS) | 5–8 Business Days (Monday–Friday) |
| Total Estimated Delivery Window | 6–11 Business Days |
2. Order Tracking & Delivery Terms
- Order Tracking: Once your order has shipped, you will receive an automated shipping confirmation email containing a tracking link to monitor your package progress online in real time.
- Carrier Delays: Delivery times are estimates and may vary due to postal carrier delays, inclement weather, regional factors, or unforeseen holiday congestion outside of our direct control.
- Address Accuracy: Customers are responsible for verifying that all shipping information provided at checkout is accurate and complete. Failed deliveries due to incorrect or incomplete addresses may result in additional re-shipping charges.
3. Returns & Damaged Items
If you are not fully satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@lozenzastudio.com. Specific return instructions and pre-authorization details will be provided upon review. For full details, please consult our Refund & Return Policy.
IMPORTANT NOTICE REGARDING PRODUCT RETURNS
Our registered office address in Junction City, Kansas is NOT an open product return address.
Unsolicited returns sent without prior customer support authorization may not be received or processed. Please contact customer care at info@lozenzastudio.com before returning any items to receive authorized fulfillment return routing instructions.
Company Details & Contact Information
Store Name: Lozenza Studio
Official Website: www.lozenzastudio.com
Email Support: info@lozenzastudio.com (Mon–Fri: 9:00 AM – 5:00 PM EST | Daily Cutoff: 8:00 PM EST)
Registered Address
Lozenza Studio
1106 W Ash St
Junction City, KS 66441
United States
(Administrative Office — Not a Return Address!)
Product Return Address
Issued Upon Authorization
Contact info@lozenzastudio.com for authorized return instructions.
(Pre-approval mandatory before shipping)
© 2026 Lozenza Studio. All rights reserved.